Refund & Cancellation Policy
Clear expectations for custom work, and managed plan subscriptions.
1. Website builds and custom projects
Website build (Starter, Business, Pro) and custom project payments may be canceled for a refund before substantive custom work begins. To request cancellation, submit a billing request through our contact page with your checkout email and order reference, if available.
Substantive custom work includes project-specific design, development, content production, or configuration performed for your agreed project. Once that work begins, project and setup fees are generally non-refundable because they compensate custom labor and production.
Exceptions apply where BOTCOM is unable to deliver the agreed scope or applicable law requires otherwise. If there is a delivery concern, contact us so we can review the circumstances and seek a reasonable resolution.
2. Recurring subscriptions
Managed Care and Managed Growth subscriptions may be canceled to stop future renewal by requesting cancellation before the next billing cycle. Managed Care is currently $79/month and Managed Growth is currently $199/month. For bundles, the build portion follows the website build terms above and the Managed Care portion follows these subscription terms. Your checkout receipt and subscription information identify your billing cycle.
Current billing periods are generally non-refundable once the period begins, and partial-period or prorated refunds are not generally provided, except as required by law. Cancellation does not by itself refund previously paid project or setup fees.
3. Service after cancellation
Unless otherwise agreed, managed hosting, maintenance, and support continue through the paid service period and end when that period expires. Ending hosting can make your website unavailable.
You retain ownership of the materials you supplied and your domain. Contact us before the service period ends to discuss any available export, migration, or handoff. Platform limitations, unpaid balances, and separately scoped migration work may affect the arrangements.
4. How to request help
Use the contact page and select “Billing / cancellation.” Include the email used at checkout, your business name, the service involved, and your order reference if available. Clearly state whether you are asking to cancel future renewals, cancel a project, or request a refund. Do not submit full payment card details.
We review requests against the agreed scope, work status, billing records, and applicable law. Any approved refund is normally returned through the original payment method using Stripe. Processing time may depend on Stripe and your financial institution; no exact bank posting time is guaranteed.
Your submitted request is stored with its submission time. Keep your checkout receipt and any communications about cancellation. If a renewal is charged after a timely cancellation request, contact us so we can investigate and correct it where appropriate.
5. Custom agreements and legal rights
A custom proposal or order form may state different refund or cancellation terms. Those specific terms control where applicable. This policy does not limit rights that cannot be waived under applicable law.
Contact BOTCOM
Questions about this policy or a service? Submit a request through our contact page. For billing, include your checkout email and order reference if available. Do not include passwords or full payment card details.